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Select a topic below, you will probably find the answer to your question.
You can send us your question via e-mail by right clicking in the contact form
or call our customer service, open 7 days a week, from 8:00 a.m. to 8:00 p.m (calls cost 10p per minute plus network extras).
- If you can’t find the answer to your question:
MY ORDER
Can I place an order if I don’t have an e-mail address?
You must provide an e-mail address in order to open an account with us and be able to place an order on our website. Your e-mail address will be used to send your order confirmations and will allow you to log onto your account without your customer number.
How can I pay for my order?
Our secure bankcard service allows you to pay for your items online and enables us to process your order quickly.
We accept the following credit/debit cards:
How can I be sure that my transactions are secure?
All of our payment transactions are carried out on the Ogone server to guarantee security. Shopping online with us is safe, and we take the utmost care to ensure your personal details remain private. When you begin the checkout process, you are taken through our secure server. Our secure server encrypts all of your personal information including your credit/debit card number, name and address, and any other personal details, so that it cannot be accessed or read as the information travels over the Internet. You can therefore rest assured that shopping with us online is safe and secure.
Our site is also ISIS (Internet Shopping Is Safe) certified and verified by the Interactive Media Retail Group (IMRG).
What is a Credit Card Security Code ?
The card security code is found on the reverse side of your card on the signature strip. It is preceded by part or all of your card number and is always the last three digits. This security code gives extra protection, as only the person who holds the card will have access to the code. It is not printed anywhere else and does not appear on normal receipts.
How can my parcel be delivered to an address other than my home address ?
Simply enter the delivery address, which is different to your home address, when you confirm your order.
Where do you deliver ?
We are only able to deliver goods in the UK mainland and Northern Ireland.
How can I be sure that my order has been processed ?
Once your order has been validated, you will receive confirmation by e-mail. This e-mail will include an order summary with your order number, a list of the items you have ordered, the total amount owed, the method of payment and the delivery and billing addresses.
You cannot change an order that has been placed on the Internet and confirmed. However, your goods are covered by the Afibel “Satisfaction or Refund” guarantee. All of your purchases can therefore be changed or refunded if they are returned to us in excellent condition, preferably in their original packaging, within 14 days of being delivered.
Can I only choose a limited number of items ?
There is no limit to the number of items you may choose unless you place a “direct order” (i.e. using catalogue references), in which case you are limited to 12 lines.
Can I change or return an item I do not like ?
All of our items may be changed or refunded if they are returned to us in excellent condition, preferably in their original packaging, within 14 days of being delivered. Simply follow the instructions provided on your delivery note.
How can I trace my order ?
You can follow all of your orders directly on our website, from production to delivery. To do so, simply log onto the website and go to the “my account” section. This will give you access to your personal information and details concerning all of your orders.
