Terms & Conditions
This site is owned and operated by Afibel SAS ("we" or "us"). Registered office: 129 rue Colbert, 59493 Villeneuve d'Ascq, France. France registration N°314 360 041 RCS Lille. VAT No: 805385822. If you have any complaints or queries about this website (the "website"), please send us an e-mail to service@afibel.co.uk or write to us at Afibel, P.O. Box 341, Farnborough, GU14 OZQ.
1. Our agreement
An agreement for us to sell you the goods is made on the basis of these terms and conditions ("terms and conditions") when we accept your order for goods through the website.
2. Placing an order
2.1 Payment online by bank card Select your type of card (VISA, MasterCard), enter your card number, its expiry date and the three figures on the back of your card, then validate your data. In order to provide the most reliable and secure service, we have chosen the payment system by Sogenactif. You are redirected to a secure page by sogenactif and the data you enter is encrypted (SSL encrypting) so you can move around in safety and confidentiality. No payment data is stored on our site. Your payment request is sent in real time via the secure payment system sogenactif. The bank makes sure that your bank card is valid (no data errors, no opposition) and confirms the registering of your payment by issuing an electronic certificate with the transaction number or advises you that the transaction has been refused. Your account is debited of the amount of the goods and the lumpsum contribution to the carriage and packaging costs on the date of shipment of your items. In the event of an item being delayed, only the items actually dispatched are debited from your account.
2.2 The order is accepted at our sole discretion but orders are normally accepted if the goods are available, the order reflects the current pricing, you are based in a country to which we are currently able to sell and your credit or account card is authorised for the transaction.
3. Confirmation of the order
A confirmation of your order will be sent to you by e-mail. This e-mail will provide you with an electronic receipt of your transaction, which you might like to file for future reference.
Our updated terms & conditions of sale are always available on our website. The details about your recent orders can be found when you log in to My Account.
4. Price
4.1 The description of the goods, price and currency are set out on the order page.
4.2 Prices include VAT. An additional charge of £3.00 is made to cover carriage, packing and insurance.
5. Payment
5.1 Payment does not take place until we have accepted the order.
5.2 We accept payment by credit/debit card. VISA and MASTERCARD.
6. Security of payments
In order to ensure security of payment, the website uses the secured payment service. This service includes SSL security services. Confidential data (including card numbers and expiry dates) are transmitted encrypted to the bank server and are not transmitted to the website server.
7. Despatch and delivery
7.1 We shall arrange for the goods to be delivered to the address you specify for delivery, or if none, to the credit card address you supply. It is important that these addresses supplied by you to us are accurate.
7.2 When items are in stock, you should receive them within seven to ten working days after we receive your order. However, please allow fifteen working days to cover any delays within the carrier system.
7.3 If an item is out of stock for any reason, we will let you know as soon as possible.
7.4 Please note that we can only deliver within the UK mainland and Northern Ireland.
7.5 If you have any delivery queries, please call our Customer Service team on 0871 200 2231
(Calls cost 10p per minute plus network extras) or send an e-mail to service@afibel.co.uk
8. Ownership
8.1 You will only own the goods once they have been successfully delivered and we have received cleared payment for them in full. Until then, we will retain title to the goods.
8.2 Goods supplied are not for resale.
9. Access to the website and content
9.1 We are continually improving our goods, so specifications or design changes may be made at any time. We shall endeavour to keep the website up to date but information and specifications given are for your information only and are subject to change without notice.
9.2 We try to ensure that pictures of the goods on the website are as accurate as possible but there are technical limitations and slight variations in colour and texture between the pictures and the goods themselves must be expected.
9.3 We will endeavour to allow uninterrupted access to the website, but access may be suspended, restricted or terminated at any time.
10. Scope of the website
The content of the website is directed solely at those who access the site from the United Kingdom. We make no representation or warranty that any goods referred to in the website are available or are otherwise suitable for use outside the United Kingdom.
11. Warranty
We warrant that the goods shall meet their specification and shall be free from defects in materials and workmanship at the time of delivery, provided that the instructions governing use of the goods have been followed.
12. Liability
12.1 If you have a valid claim in respect of any of the goods, which is based on any defect in the quality or condition of the goods or their failure to meet specification in accordance with this agreement, we shall be entitled to replace the goods (or the faulty part in question) free of charge or, at our sole discretion, refund you the price of the goods (or a proportionate part of the price).
12.2 We will take all reasonable care to keep your order secure, but in the absence of our sole negligence, we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when accessing or ordering from the website.
12.3 We shall not be liable to you in connection with this agreement in contract, tort (including negligence) or otherwise for any loss of profit, anticipated savings or data (in each case whether direct or indirect) or any indirect loss.
12.4 Our aggregate liability to you in connection with this agreement shall not exceed the value of the goods ordered by you.
12.5 Notwithstanding anything else in these terms and conditions, we accept unlimited liability in respect of death or personal injury caused by our negligence.
13. Matters outside our control
We shall not be liable to you or in breach of this agreement for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.
14. E-mail address
E-mails to you shall be sent to the address you specify. It is important that you give us an accurate and valid e-mail address and inform us of any changes.
15. General
15.1 If we fail to enforce a right under this agreement, that failure will not prevent us from enforcing other rights or the same type of right on a later occasion.
15.2 If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.
16. Intellectual property
16.1 The copyright for the material contained on the website, together with the website design, text and graphics and their selection and arrangement and all software compilations, underlying source code and software (including applets) belongs to [us], [our] subsidiaries or the providers of such information. All rights reserved. None of this material may be reproduced or redistributed without our written permission.
16.2 Afibel is a trademark of Afibel. Other product names and companies (if any) mentioned on this website may be the trademarks or registered trademarks of their respective owners.
17. Return and exchange
17.1 We hope you will love everything you buy from us. However, should you find any item unsuitable, you can return it to us and we will cover the postal expense.
17.2 We will be happy to exchange it for an alternative item or refund the purchase price.
17.3 To return an item, complete the returns slip on the dispatch note sent with your order, safely re-pack the items, attach the free returns label, and take the parcel to the post office. Please obtain a certificate of posting in case of any query.
17.4 All returned items must be sent back unused, in their original packaging and within 14 days of receipt (the "returned goods").
17.5 Where appropriate, the purchase price will be refunded within 7 days of the receipt of the returned goods.
17.6 This does not affect your statutory rights, if appropriate, as a consumer.
18. Cancellation
18.1 . The consumer is entitled to notify the company that it no longer wishes to go ahead with the purchase, without any penalties and without having to give a reason, within 14 calendar days from the day following the date of delivery of the goods or the signing of the service contract.
18.2 If you exercise this right to cancel you must immediately return the relevant items to us.18.3 The goods must be returned to us at your own cost.
18.4 All costs, including postage and packing costs, for the order will be refunded within 30 days of the cancellation.
19. Data protection and privacy
19.1 We comply with all applicable data protection laws in the UK.
19.2 Please read our Privacy Policy.
20. Governing law
20.1 The terms and conditions shall be governed by and construed in accordance with English law.
20.2 Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit.
